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Refund Policy

Effective 2026-07-22. Applies to paid API subscriptions (Pro / Scale).

Subscriptions

PtData sells recurring access to the API. Charges are processed by Paddle (merchant of record). You will receive receipts and invoices from Paddle.

Cancellations

You may cancel at any time from your account page (Cancel subscription). Cancellation takes effect at the end of the current billing period: you keep access until then and will not be charged again. Downgrades (e.g. Scale→Pro or yearly→monthly) follow the same period-end rule where scheduled.

Refunds

• Unused time after cancellation: we do not automatically refund remaining days in a paid period; access continues until the period ends (as with most SaaS subscriptions).
• Billing errors / duplicate charges: contact us promptly; we will work with Paddle to correct genuine errors.
• Service unavailability: material, prolonged outages of the paid API may qualify for a goodwill credit or refund at our discretion.
• EU/UK consumers: where mandatory withdrawal or consumer rights apply, those rights take precedence over this policy. Paddle’s checkout flow and consumer terms may also apply.

How to request a refund

Email support@ptdata.io with your account email, Paddle transaction or invoice id (from your receipt), and a short description. We aim to respond within a few business days.

Chargebacks

Please contact us before filing a dispute with your bank so we can resolve the issue. Unresolved chargebacks may result in suspension of API access.

Contact

support@ptdata.io · PtData · Terms · Privacy

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