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Refund Policy

Effective 2026-10-16. Applies to paid API subscriptions (Pro / Scale) sold by PtData S.A. (Republic of Panama).

Who handles the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Receipts and invoices come from Paddle. This policy follows Paddle’s refund policy.

Refund window

You may request a refund within 14 days of the transaction date, whether that charge is a new subscription or a renewal. Request it at paddle.net (“Request refund”) or from the link in your Paddle receipt. Approved refunds are returned to the original payment method, and access to the paid API ends when the refund is issued.

Cancellations

You may cancel at any time from your account page (Cancel subscription), or from the Paddle customer portal linked in your receipt. Cancellation takes effect at the end of the current billing period: you keep access until then and will not be charged again. Downgrades (for example Scale to Pro, or yearly to monthly) follow the same period-end rule where scheduled.

Chargebacks

Contact Paddle at paddle.net before filing a dispute with your bank.

Contact

support@ptdata.io · PtData S.A., Republic of Panama · Terms · Privacy